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We ordered iron railings to complement the steps up to our brick and concrete front porch. We paid 1/2 up front, no problem. It took six months to get the railing installed. Then they only installed one, not the two we ordered. They said it would be another two weeks to get the other railing. It was over two months! Then after they finally got the second railing up, I asked if they could do anything for us considering how long it took them. The installer called their manager, Mike, to discuss. Mike said they had called us many many times, basically indicating it was our fault, even though I know (caller id) they had only called one week prior. No apology, just straight to accusations. Then they threatened to pull out the railing if we didn't pay. I offered to pay them half of the rest we owed, and bill us for the last amount. They were insistent to get payment, or they would remove the railing. Finally had to pay them to get rid of them. STAY AWAY!
openlist - user review - 07/08/2008

